PalmHost Privacy Policy
Last Updated: 28 March 2025
IMPORTANT – PLEASE READ CAREFULLY: By accessing or using the services provided by PalmHost (hereafter “Services”), you (“User,” “you,” or “your”) agree to the terms and conditions set forth in this Privacy Policy. This Policy governs the collection, use, disclosure, and protection of Personal Information as defined herein and applies to all interactions with our website and related services.
1. Definitions and Scope
1.1 Personal Information: Any information that identifies or can be used to identify an individual, including but not limited to names, contact details, IP addresses, and any other information relating to an individual that is collected by PalmHost.
1.2 Services: All products, platforms, and services offered by PalmHost, including but not limited to web hosting, domain name registration, billing, control panel access, and any ancillary services provided through our main website and associated subdomains (such as clientzone.palmhost.co.za and panel.palmhost.co.za).
1.3 Third Parties: Any external service providers or entities with whom PalmHost shares Personal Information in connection with the provision and improvement of our Services.
This Privacy Policy applies solely to Personal Information collected by PalmHost through its websites, platforms, and subdomains under its direct control. It does not extend to information collected by third parties over which PalmHost has no control.
2. Collection of Personal Information
2.1 Types of Information Collected: In the course of providing our Services, PalmHost may directly or indirectly collect the following Personal Information:
Identification Data: Names and surnames.
Contact Data: Phone numbers and email addresses.
Technical Data: IP addresses, cookies, device identifiers, and tracking information.
Billing Data: Credit or debit card details necessary for recurring billing. PalmHost does not store complete payment transaction details; such data is processed exclusively by secure third-party payment processors (e.g., Payfast).
2.2 Amendments to Collection Practices: PalmHost reserves the unilateral right to adjust the types or methods of data collection as necessary to comply with applicable laws, including POPIA, and to support operational requirements.
3. Use of Personal Information
3.1 Primary Purposes: Personal Information is processed by PalmHost for the following purposes, which may be amended from time to time:
Provision and Management of Services: To create and manage your account, process invoices and payments, and deliver the requested Services.
Communication: To send service-related notifications, respond to customer queries, and provide essential customer support.
Marketing and Promotions: With explicit consent, to send newsletters, promotional content, or marketing communications. Users may withdraw consent at any time as described in Section 6.
Service Improvement: To analyse user behaviour and trends, thereby enhancing website functionality and overall user experience.
Legal and Compliance Obligations: To fulfil applicable legal, regulatory, and contractual obligations.
3.2 Consent and Legitimate Interest: Where processing is based on consent or legitimate interest, PalmHost will maintain records of such consent and ensure that processing is consistent with both the purposes stated herein and applicable law.
4. Disclosure of Personal Information
4.1 Third-Party Disclosures: Without prior notice to you, PalmHost may disclose Personal Information to:
Payment Processors: Secure third-party payment gateways for the exclusive purpose of processing financial transactions.
Service Providers: Third-party vendors who provide analytics, technical, and marketing support, all of whom are contractually bound to protect the information and use it solely in connection with their services to PalmHost.
Legal Authorities: Governmental, law enforcement, or regulatory entities, or in response to valid legal processes, subpoenas, or court orders, where disclosure is required by law or necessary for the protection of PalmHost’s rights.
Corporate Transactions: In connection with mergers, acquisitions, corporate restructurings, or asset sales, provided that any successor entity is bound by confidentiality obligations in relation to Personal Information.
4.2 Safeguards on Disclosures: All third-party disclosures shall be subject to strict confidentiality obligations and must comply with all applicable data protection laws, including POPIA.
5. Data Retention and Security
5.1 Data Retention: Personal Information will be retained only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. After this period, the data will be securely archived or destroyed in accordance with industry best practices and legal standards.
5.2 Security Measures: PalmHost employs commercially reasonable administrative, technical, and physical safeguards to protect Personal Information from unauthorised access, alteration, disclosure, or destruction. These measures include secure server technologies, encryption protocols, and regular system audits. Notwithstanding these measures, no system can be guaranteed to be completely impervious to compromise.
5.3 No Absolute Security: While we strive to protect your Personal Information, you acknowledge and agree that transmission over the Internet or electronic storage methods is inherently insecure. PalmHost assumes no liability for any compromise of your Personal Information that is beyond its reasonable control.
6. User Rights and Choices
6.1 Access, Correction, and Deletion: Subject to applicable law, you may:
Request access to your Personal Information.
Request correction or update of inaccurate or incomplete data.
Request deletion of your Personal Information, subject to retention obligations imposed by law.
6.2 Opt-Out of Communications: You may withdraw your consent for receiving marketing communications at any time by using the provided unsubscribe mechanisms or contacting us directly at the address provided in Section 8.
6.3 Service Termination: You may terminate your account or Services in accordance with our Terms & Conditions. Termination requests will be processed in compliance with applicable legal and contractual obligations.
All requests to exercise your rights should be submitted in writing to our Data Protection Officer as specified below. PalmHost reserves the right to request further information to verify your identity prior to processing the request.
7. Age Restrictions
Our Services are strictly intended for individuals who are at least 18 years old. If you are under the age of 18, you must not use our Services unless you have obtained the explicit consent of a parent or guardian. PalmHost disclaims any liability for services provided to minors without the required consent.
8. Limitation of Liability and Indemnification
8.1 Limitation of Liability: To the maximum extent permitted by applicable law, PalmHost and its affiliates, officers, directors, and employees shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of (or inability to use) our Services, even if advised of the possibility of such damages.
8.2 Indemnification: Users agree to indemnify, defend, and hold harmless PalmHost from and against any claims, liabilities, losses, damages, or expenses (including legal fees) arising out of or in connection with your access to or use of the Services, or your breach of these terms.
9. Governing Law and Jurisdiction
This Privacy Policy, and any disputes arising out of or in connection with it, shall be governed by and construed in accordance with the laws of South Africa, including but not limited to POPIA. Any disputes shall be subject to the exclusive jurisdiction of the competent South African courts.
10. Amendments to the Privacy Policy
PalmHost reserves the right to modify or update this Privacy Policy at any time. Any material changes will be posted on our website with an updated effective date. Your continued use of the Services after any such changes constitutes your acceptance of the revised terms.
11. Contact Information
For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
Email: [email protected]
Attention: Data Protection Officer
By using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.
